25-Year Limited Warranty
Personal Comfort Bed
The Personal Comfort mattress is designed to provide maximum comfort and durability. We stand behind our product and service and want only the best experience for each and every customer. That’s why we have created the industry’s best 25-year limited warranty. This applies to the original purchaser and is valid for 25-years from the date of purchase. If a defect is found in the material or workmanship, we will inspect, and at our option, repair or replace the product under the terms and conditions of this warranty. Personal Comfort reserves the right to substitute materials if the original materials are no longer available.
This warranty covers defects in manufacturing and does not apply to any defects caused by misuse, improper assembly, negligence, accidental damage or regular wear. This warranty covers the entire mattress set: fabrics, foam cavity, air chambers and air control unit.
To claim coverage using this limited warranty, please contact us and provide proof of purchase (order number), explain the issue or defect, and arrange with our warranty department for return of the defective item(s) for servicing. If you have any questions regarding this 25-year limited warranty, please contact our warranty department at 1-888-694-4088 ext. 5.
Our liability is limited to this written warranty. No other warranty is expressed or implied, nor does this warranty cover so called incidental or consequential damages. Some states do not permit limitations on how long an implied warranty may last. Some states do not permit the exclusion or limitations of incidental or consequential damages, so either or both of the above limitations may not apply to you. This warranty gives you specific legal rights and your rights may also vary from state to state.
Rejuvenation Series Warranty
| Mattress Component | 0 - 5 Years | 5 Years (+1 Day) - 8 Years | 8 Years (+1 Day) - 13 Years | 13 Years (+1 Day) - 20 Years | 20 Years (+1 Day) - 25 Years |
|---|---|---|---|---|---|
| Air Chamber | Repair or replace at no charge | Replace at 50% of the suggested retail price - Paid by Customer* | Replace at 65% of the suggested retail price - Paid by Customer* | Replace at 80% of the suggested retail price - Paid by Customer* | Replace at 90% of the suggested retail price - Paid by Customer* |
| Control Unit | Repair or replace at no charge | Replace at 50% of the suggested retail price - Paid by Customer* | Replace at 65% of the suggested retail price - Paid by Customer* | Replace at 80% of the suggested retail price - Paid by Customer* | Replace at 90% of the suggested retail price - Paid by Customer* |
| Mattress | Repair or replace at no charge | Replace at 50% of the suggested retail price - Paid by Customer* | Replace at 65% of the suggested retail price - Paid by Customer* | Replace at 80% of the suggested retail price - Paid by Customer* | Replace at 90% of the suggested retail price - Paid by Customer* |
| Foam Cavity | Repair or replace at no charge | Replace at 50% of the suggested retail price - Paid by Customer* | Replace at 65% of the suggested retail price - Paid by Customer* | Replace at 80% of the suggested retail price - Paid by Customer* | Replace at 90% of the suggested retail price - Paid by Customer* |
| A copy of the original sales receipt with a legible sales date must accompany all returns. Updated 8/10/2022 | |||||
Elegance & All Other Series Warranty
Other Series Includes: Classic, Advanced, Memory Foam
| Mattress Component | 0 - 3 Years | 3 Years (+1 Day) - 8 Years | 8 Years (+1 Day) - 13 Years | 13 Years (+1 Day) - 20 Years | 20 Years (+1 Day) - 25 Years |
|---|---|---|---|---|---|
| Air Chamber | Repair or replace at no charge | Replace at 50% of the suggested retail price - Paid by Customer* | Replace at 65% of the suggested retail price - Paid by Customer* | Replace at 80% of the suggested retail price - Paid by Customer* | Replace at 90% of the suggested retail price - Paid by Customer* |
| Control Unit | Repair or replace at no charge | Replace at 50% of the suggested retail price - Paid by Customer* | Replace at 65% of the suggested retail price - Paid by Customer* | Replace at 80% of the suggested retail price - Paid by Customer* | Replace at 90% of the suggested retail price - Paid by Customer* |
| Mattress | Repair or replace at no charge | Replace at 50% of the suggested retail price - Paid by Customer* | Replace at 65% of the suggested retail price - Paid by Customer* | Replace at 80% of the suggested retail price - Paid by Customer* | Replace at 90% of the suggested retail price - Paid by Customer* |
| Foam Cavity | Repair or replace at no charge | Replace at 50% of the suggested retail price - Paid by Customer* | Replace at 65% of the suggested retail price - Paid by Customer* | Replace at 80% of the suggested retail price - Paid by Customer* | Replace at 90% of the suggested retail price - Paid by Customer* |
| UPDATED 8/10/2022 - A COPY OF THE ORIGINAL SALES RECEIPT WITH A LEGIBLE SALES DATE MUST ACCOMPANY ALL RETURNS | |||||
25-Year Warranty is honored by our manufacturing partner, American National Mfg.
*The suggested retail price at the time of return. If the original model is no longer being manufactured, a comparable model will be used if there are any additional charges.
**If service is required, contact our Warranty Department at 1-888-694-4088 ext. 5 for specific instructions on returning the defective item for service.
***This warranty does not cover conditions resulting from normal wear and tear. Any issues resulting from normal wear and tear include, but are not limited to: mattress cover compression, compression of foam, discoloration of foam or discoloration of air chambers. Adjustable beds are warrantied by their original manufacturer.
****Personal Comfort Mattresses have a lifetime of 25 years. Never Sag guarantee ensures that normal foam compression, body impressions and air chamber thickness will not compress to 25% of the overall thickness of the mattress when the air chambers are fully inflated.
*****Using a wall hugging power base in combination with a Personal Comfort mattress will void the warranty of the Personal Comfort mattress.
All claims relating to the limited warranty products should be made by contacting our Warranty Department at 1-888-694-4088 ext. 5, or writing to:
American National Mfg.
c/o Personal Comfort
Attn: Warranty Claims
1250 Saline Street
North Kansas City, MO 64116
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