If you decide to cancel their order you must notify Personal Comfort within 24 hours from the time and date of Purchase. Example: The order is placed on Jan 1st, 2024 at 2:00 PM Eastern. You have the right to cancel your order until Jan 2nd, 2024 at 2:00 PM Eastern.
All of our orders are built to order, which means we assemble your order and components properly for shipment. We generally complete this task within 24 hours of when an order is placed. If you end up cancelling your order after 24 hours and the order has not yet shipped, you will be entitled to a refund minus a 25% restocking fee. If you cancel your order after 24 hours and the order has already shipped, you will be entitled to a refund minus a 25% restocking fee and all shipping fees associated with your order. For more information please visit the cancel an order section our terms and conditions page.
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