You should not be experiencing any air loss from your mattress. In the rare event that a component may cause a leak, you are covered by the 25-year limited warranty. To start diagnosing the issue, please check all connections between the air chambers and the air control unit. Disconnect each fitting and examine the black O-ring for any damage. Lubricate with a non-petroleum based lubricant, like mineral oil or vegetable oil (DO NOT USE VASELINE). Reconnect the fittings and make sure you hear a “click” sound when the fitting is secured.

To help identify whether the leak is caused by a defective air chamber or air control unit, try switching the hose connections at the air control unit. Re-inflate the mattress and take note of which side of the bed (air chamber) deflates over time (please note: it may take a full sleep cycle to determine where the leak resides). If the leak switched to the other side of the mattress (other air chamber), your air control unit may need to be repaired or replaced. If the leak stayed on the same side of the mattress, your air chamber and/or fitting may need to be repaired/replaced.

For additional troubleshooting and Diagnostic steps, please see the below video: